Mobile and Online Experience Enhancements - Personal

Yes. You'll just need to answer some questions to verify your identity.

Registering a device is an additional security measure to prevent unauthorized persons from accessing your account. Customers should only register personal devices, not shared. If someone registers their device, they are telling us that they want us to remember that device when they login in the future.  Their device will be recognized and they will not have to request a verification code to login, they can just enter their username and password.  This is browser specific so if, for instance, they registered from their computer in Google and registered their device, then if they logged in from Edge their computer would not be recognized as having been previously registered and they would have to get a verification code to proceed.

A Secure Access Code, also known as a verification code, is a distinctive, one-time-use, 6-digit code designed to enhance security and protect your online transactions and sensitive data from fraud. This code is delivered to your registered phone number via text or voice call, based on your preference. It acts as an additional layer of authentication beyond your Username and password, thereby bolstering your online security.

• Access the new App!
  • Apple Users: Update your app from the Apple App Store now. If you have automatic updates enabled, your app may update automatically.
  • Android Users: Uninstall your existing First Merchants app and download our brand new FMB Banking app from the Google Play Store. Need help uninstalling your old app? Click here for help.
• Check your inbox for an email from us sent Monday, February 26 for instructions to log in.
• Explore the expanded alert options! You can set up new, customizable alerts—including new text alerts – to stay on top of your account activity.
• Get a complete picture of your finances, track your budget and spending, see your net worth, and explore how Financial Tools can offer you better insight into your financial wellness.
• Monitor your credit by opting into our new Credit Score tool, SavvyMoney. See your current credit score, credit report highlights and personalized financial education.

First Merchants will never text, call or email you to ask for your personal information, password, account number or debit card number – but scammers might. Only log in to your account from https://www.firstmerchants.com, our mobile app, or when you call our telephone banking line. If someone contacts you and you are unsure if it’s us, call us directly at 800-205-3464 for help.

The FMB Banking App is available for both Android and Apple devices. Our system is designed to ensure broad compatibility across various devices and platforms. For mobile users, the FMB Banking app supports iOS 11.x and later versions, as well as Android 9.x. For Apple Watch users, version 8.x and onwards is compatible. On desktop, we recommend using the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge for Windows users, and Apple Safari for macOS, ensuring a seamless experience across all major browsers. This includes support for any previous versions that continue to receive updates from their respective developers—Microsoft, Google, Mozilla, and Apple.

You have access to at least 90 days of transaction history and 18 months of eStatement history available. To learn how to view your historical eStatements, watch this helpful how to video.

• Make sure you are using the new FMB Banking app (Apple, Android).
• Our system is designed to ensure broad compatibility across various devices and platforms. For mobile users, the FMB Banking app supports iOS 11.x and later versions, as well as Android 9.x. For Apple Watch users, version 8.x and onwards is compatible. On desktop, we recommend using the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge for Windows users, and Apple Safari for macOS, ensuring a seamless experience across all major browsers. This includes support for any previous versions that continue to receive updates from their respective developers—Microsoft, Google, Mozilla, and Apple.
• If you are having trouble logging in, you can select the link at the bottom of the login box for “Account Recovery” on the app, or “Forgot Login ID” on the Personal Online Banking in the login box located at www.firstmerchants.com. This will allow you to retrieve your username, unlock your account and change your password. If you still need help, call customer service at 1.800.205.3464.

If you enter your password incorrectly too many times, your access will be temporarily restricted for your security. From the login screen on the app or online banking, click “Account Recovery”, then “Unlock User”, and follow the steps to unlock your access.

If you have forgotten your username or password, please select the link at the bottom of the login box for “Account Recovery” on the app, or “Forgot Login ID” on the Personal Online Banking on the login located at www.firstmerchants.com. This will allow you to retrieve your username, unlock your account and change your password. If you need help, please call customer service at 1.800.205.3464.

Ask us here, call Customer Service at 800.205.3464 Monday - Friday 8:00 AM - 8:00 PM, Saturday 9:00 AM – 3:00 PM, or visit your local banking center.

There is no cost to use online and mobile banking; however, your wireless carrier may charge fees for data.