Online and Mobile Experience Enhancements - Commercial

Here is what you need to know and do this weekend.

Over the weekend, we will be launching the new online banking solution. You will be able to view your activity over the weekend but will not be able to complete transactions until the new solution is launched Monday, May 20th. Please review important details below.

• QuickBooks: Be sure to set up your connected accounts for a smooth transition. Your first action date is May 19th. Please complete a data file backup and a final transaction download by this date. Your second action date is May 20th. Please complete the remaining steps of the conversion instructions as of this date. Complete the deactivation/reactivation of your online banking connection. This will ensure that you get your current QuickBooks accounts set up with the new connection. View QuickBooks instructions.
• Before Friday, May 17th at 5 p.m. EST (4 p.m. CST) please add any new payees and schedule payments in Online Bill Pay, schedule your transfers, or loan payments and complete any mobile deposits.
• Online Bill Pay will be unavailable for the weekend beginning Friday, May 17th at 5 p.m EST (4 p.m CST).
  • IMPORTANT: If you are a multi-pay online bill payment entity client, we have emailed you additional specific details regarding your bill payment. Beginning Friday, May 17th starting at 5 p.m. EST (4 p.m. CST):
    • Online Bill payment will be unavailable for the weekend while we move to the new solution.
    • Any payments scheduled for dates after Friday, May 17th at 5 p.m. EST (4 p.m. CST) will not be transferred to the new solution.
    • Please add any new payees before Friday, May 17th at 5 p.m. EST (4 p.m. CST).
    • You currently have separate subsidiaries/entities under the parent company. At launch, the new solution will display all your payees under your parent company.
    • At launch, you will have access to historical online bill payment information for your parent organization. If you need online bill payment historical information for your subsidiaries, please make note of this information as you will no longer have access to these details.
• Scheduling Transfers or Loan Payments: Set up any scheduled transfers or loan payments before May 17th at 5 p.m. EST (4 p.m. CST).
• Mobile Deposits: Complete any mobile deposits needed by Friday, May 17th at 5 p.m. EST (4 p.m. CST).
• Save Historical Data, Reports & Alerts:  Before Sunday, May 19th at 11 p.m. EST (10 p.m. CST).
  • Download or print your custom alert settings, saved reports, and scheduled reports. On the first day of using the new solution, you will need to reestablish your customized alerts and reports.
  • Download any transaction history and secure messages for future reference. You will have access to transaction history from August 17, 2023, when you first log in.
• Positive Pay: If you have the Positive Pay service, review current alerts and history of decisions, should you need to refer back to these. You currently have access to 7 days of decision history. At launch of the new solution, you will have 3 days of decision history, which will build up to 90 days of history going forward.

ON MONDAY, May 20th:

Please check your email. We will provide you with instructions to guide you through accessing your account on our new solution.

Protect Yourself From Fraud

If you get an unexpected call, text, or email asking for personal or financial account information, protect yourself by hanging up or deleting the text or email without responding. Call our Customer Care team to be sure you are speaking with First Merchants.

Need Help?

Browse FAQ’s and helpful information or call 1.800.205.3464 Monday - Friday 8 a.m. – 8 p.m. EST (7 a.m. – 7 p.m. CST) and Saturday 9 a.m. – 3 p.m. EST (8 a.m. – 2 p.m. CST).

FAQs

*If you have a mobile phone number as one of your enrolled phone numbers, you’ll receive SMS text messages from First Merchants using short code 77972. You can opt out at any time by replying “STOP”.