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Online and Mobile Experience Enhancements - Commercial

Commercial Enhancements | June 24

A new, enhanced mobile app and online banking experience will be ready for you on Monday, June 24th! 

Business Online Banking Enhancement Timeline Graphic

Here is what you need to know and do this weekend.

Over the weekend, we will be launching the new online banking solution. You will be able to view your activity over the weekend but will not be able to complete transactions until the new solution is launched Monday, June 24th. Please review important details below.

  • QuickBooks: Be sure to set up your connected accounts for a smooth transition. Your first action date is June 23rd. Please complete a data file backup and a final transaction download by this date. Your second action date is June 24th. Please complete the remaining steps of the conversion instructions as of this date. Complete the deactivation/reactivation of your online banking connection. This will ensure that you get your current QuickBooks accounts set up with the new connection. View QuickBooks instructions.
  • Before Friday, June 21st at 5 p.m. EST (4 p.m. CST) please add any new payees and schedule payments in Online Bill Pay, schedule your transfers, or loan payments and complete any mobile deposits.
  • Online Bill Pay will be unavailable for the weekend beginning Friday, June 21st at 5 p.m EST (4 p.m CST).
    • IMPORTANT: If you are a multi-pay online bill payment entity client, we have emailed you additional specific details regarding your bill payment. Beginning Friday, June 21st starting at 5 p.m. EST (4 p.m. CST):
      • Online Bill payment will be unavailable for the weekend while we move to the new solution.
      • Any payments scheduled for dates after Friday, June 21st at 5 p.m. EST (4 p.m. CST) will not be transferred to the new solution.
      • Please add any new payees before Friday, June 21st at 5 p.m. EST (4 p.m. CST).
      • You currently have separate subsidiaries/entities under the parent company. At launch, the new solution will display all your payees under your parent company.
      • At launch, you will have access to historical online bill payment information for your parent organization. If you need online bill payment historical information for your subsidiaries, please make note of this information as you will no longer have access to these details.
  • Scheduled Transfers or Loan Payments: Set up and approve any scheduled transfers or loan payments before Friday, June 21st at 5 p.m. EST (4 p.m. CST).
  • Mobile Deposits: Complete any mobile deposits needed by Friday, June 21st at 5 p.m. EST (4 p.m. CST).
  • Save Historical Data, Reports & Alerts:  Before Sunday, June 23rd at 11 p.m. EST (10 p.m. CST).
    • Make note of current user entitlements and profile configurations. This will help you verify entitlements in the new solution.
    • Download or print your custom alert settings, saved reports, and scheduled reports. On the first day of using the new solution, you will need to reestablish your customized alerts and reports.
    • Download any transaction history and secure messages for future reference. You will have access to transaction history from August 17, 2023, when you first log in.
  • Positive Pay: If you have the Positive Pay service, review current alerts and history of decisions, should you need to refer back to these. You currently have access to 7 days of decision history. At launch of the new solution, you will have 3 days of decision history, which will build up to 90 days of history going forward.

ON MONDAY, June 24th:

Please check your email. We will provide you with instructions to guide you through accessing your account on our new solution.

Protect Yourself From Fraud

If you get an unexpected call, text, or email asking for personal or financial account information, protect yourself by hanging up or deleting the text or email without responding. Call our Customer Care team to be sure you are speaking with First Merchants.


Need Help?

Browse FAQ’s and helpful information or call 1.800.205.3464 Monday - Friday 8 a.m. – 8 p.m. EST (7 a.m. – 7 p.m. CST) and Saturday 9 a.m. – 3 p.m. EST (8 a.m. – 2 p.m. CST).

FAQs


Desktop and mobile access

Yes. There is one FMB Banking mobile app that services both commercial and personal accounts. If you are not seeing the accounts you are trying to access, make sure you are using the appropriate credentials. You may need to log out and log back in with your other username and password.

Yes. You will need to uninstall the existing First Merchants mobile app from your mobile device and download the new FMB Banking app. We will send you details on when the new mobile app is ready for you to download. 

Yes. The administrator will be identified with ADMIN as the role assigned to them in their profile.  For instance, Jane Smith-ADMIN.

The mobile app and online banking will use the same username. Login ID will now be referred to as your username. You will be asked to reset your password the first time you access the new solution.

Managing accounts, transfers, and payments

Yes. You may now reestablish your custom alerts and reports.
Yes.  Historical information is available for your parent company.  If you need information for subsidiaries, please make note of the information prior to the Friday before launch weekend.
 Yes. You will have access to the latest version of our Online Bill payment solution. If you have subsidiaries/entities one of the changes you will experience is all your payees will be displayed under the parent company.
Yes. Online Bill payment will be unavailable to support the launch of the new solution. The outage will start on the Friday before launch weekend at 5 p.m. EST (4 p.m. CST).

Yes. Click here to find step by steps instructions for reconnecting QuickBooks.

Yes. Your administrator will need to assign access to additional users. For additional assistance, please contact our Customer Care team at 1.800.205.3464.
No. While standard reporting will be available, you will need to rebuild your custom reports.
Yes. You will have access to account history as of August 17, 2023 when you log into the new solution. The new solution will build to retain up to 24 months of transaction history going forward.  At first login, you will have access to 18 months of eStatements.

Service and support.

You will find several self-service resources such as how-to videos and user guides on our website. For additional assistance, contact our Customer Care team at1.800.205.3464.


*If you have a mobile phone number as one of your enrolled phone numbers, you’ll receive SMS text messages from First Merchants using short code 77972. You can opt out at any time by replying “STOP”.

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