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FAQ Details

Are U.S. Treasury Checks accepted via mobile deposit?

  • No. Checks or items that are drawn or otherwise issued by the U.S Treasury Department are not accepted through mobile deposit. You will need to go to one of our nearest banking center locations to deposit a U.S. Treasury Check.

How can I contact DMI?

  • Beginning March 8th, if you have questions or need assistance with your loan, please call DMI at 855-745-4338, Monday-Friday, 8:00 AM – 7:00 PM, or email custserv@yourmortgageonline.com.

Does DMI have a website?
What if my payment is late as a result of this change?

  • Payments received within 60 days after the loan servicing transfer will not be treated as late; no late fees or negative impact on credit if payment is received by your prior servicer (First Merchants Bank) or your new servicer (DMI) within 60 days following the effective date of your loan servicing transfer.

How do I set up my account with DMI?

  • Your welcome packet from DMI will provide instructions for setting up your account. Online registration with DMI will be available beginning March 8th.

How do I make payments with DMI?
    • In-Branch Payments – You can continue to make mortgage payments to our welcoming and attentive bankers at any First Merchants banking center during regular business hours.
    • Mailed Payments – You can make mortgage payments by mailing a check, but please make note of the new mailing address beginning March 1st:
      FIRST MERCHANTS BANK
      PO BOX 371306
      PITTSBURGH, PA 15250-7306
    • Online Payments – To start or continue making mortgage payments online, you must create a DMI account beginning March 8, 2023. Your loan will no longer appear in your First Merchants Online Banking. Instructions for how to register will be provided in your DMI welcome packet, and online registration will be available beginning March 8th . Rest assured, a grace period is being extended during this transition to allow time to set-up your new online account and reroute payments.     
Will my auto-draft move to DMI?

  • No. Your welcome packet from DMI will include instructions on how to set up new automatic payments. We recommend reviewing any payments that are scheduled for late February / early March to ensure your payments are made as expected.

What improvements can I expect from DMI?

  • You can expect an upgraded online experience managing your mortgage with new self-service options, including:

    • Address change requests
    • Payment history
    • Payoff statement requests
    • Billing statements
    • Escrow disbursement history
    • End of the year tax forms
    • Automatic payment set-up
    • One-time payments
    • Customer service/online chat functionality
Is my mortgage being sold?

  • No, the ownership of your loan is not changing. This change is for loan servicing only.

Who is DMI?

  • DMI is one of the leading mortgage sub-servicers in the country. DMI is highly regarded in the mortgage industry for providing quality customer service and cutting-edge technology to enhance your mortgage experience. 

Why is my loan servicing moving to Dovenmuehle Mortgage, Inc. (DMI)?

  • First Merchants Bank has partnered with DMI to service all of our mortgages. DMI is one of the leading mortgage sub-servicers in the country.

How do we get deposit tickets?
  • No need for deposit tickets, the system creates the virtual deposit slip. Only thing you have to scan are your checks.
Is the deposit cut off time the same as it was prior?
  • Cut off time is 6:30 EST starting on the 29th.
Is there a RDC deposit amount limit?
  • There is an RDC limit, on the transmit page, there is a link to see your limit.
When will we get login info so we can access the RDC portal?
  • RDC login information will be sent Monday morning (August 29th) between 8 and 9 am.
At level one, I was able to remotely deposit into business accounts and personal accounts. Will that still be an option?
  • We are grandfathering in the personal accounts on RDC. No more will be added going forward, but we will bring over the ones you have today.
Is the install guide for installing the software for the scanner?
  • Yes
Can these RDC user roles also be added from the main login, or do you have to be logged into remote deposit specifically?
  • Since Online Banking and Remote Deposit are separate platforms, you would need to add/modify user’s roles with the Remote Deposit system.
If we install the drivers for First Merchants will we be blocked from using Level One remote deposit?
  • The First Merchants RDC drivers will be installed on August 29th, the first day you will scan deposits to First Merchants. You will continue to use the Level One Remote Deposit service through August 26th.
Will we need to add new users or will that come over from Level One?
  • Users will migrate over, please verify roles/permissions.