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FAQS

Choose your FAQ category through the drop-down menu below.
How do I view my eStatement? What software do I need?
  • To view your eStatement, simply sign in to Online Banking, then choose 'eDocuments' under the 'Accounts tab' (personal users) or 'View eStatements' under the 'Reports' tab (business users). Once enrolled, you can view up to 18 months of eStatements! You will need Adobe Reader to view your statement. If you do not have Adobe Reader, you can download it here for free.

Will the same information be in my eStatement as it is in my paper statement?
  • Yes. The statement will appear just like your paper statement, only it will be in a PDF format.

What are the benefits of eStatements?
  • Switching to eStatements has several benefits including:

    • More secure than paper statements
    • Faster delivery with easy access
    • Helps keep you organized
    • Environmentally friendly
How do I sign up for eStatements?
  • Click here for enrollment instructions for personal users, or here for business users.

How do I enroll in eStatements?
  • Log in to online banking and go to the “Accounts” tab. Select “eDocuments and read through the Terms and Conditions located at the lower half of the page. Copy the code listed at the bottom of the terms and enter the code in the “Confirmation Code” box at the top of the page. You will then be registered for eStatements. Open at least one statement to verify all eStatements have been created.
How long will my eStatement be available?
  • eStatements will be available in your online archive for 18 months.

How do I get copies of my monthly bank statement?
  • For a copy of your monthly bank statement, visit your local banking center or call customer service at 1.800.205.3464. You may also access statements in online banking. Under the accounts tab you’ll see tabs for “eDocuments” and “eStatements.”
Will I still receive my check images if I select eStatements?
  • If you are currently receiving check images with your statement, you will continue receiving those images if you are an eStatements customer.

What if I still have more questions?
  • Please call Customer Service at 1.800.205.3464 or Treasury Solutions at 1.866.833.0050.

Is there a fee to sign up for eStatements?
  • No, eStatements are free!

Which accounts have eStatements available?
  • All checking and savings accounts offer eStatements. Certificates of Deposit and loans do not have eStatement functionality at this time.

Do I have to be an Online Banking customer to receive an eStatement?
  • Yes, eStatements are available through Online Banking only.

How will I know when my statement is ready?
  • You will receive an email each time a new statement is available to view.

Are eStatements secure?
  • Yes. eStatements are more secure than paper statements because you reduce the risk of mail fraud.