Frequently Asked Questions (FAQ)
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Visit your local banking center with a valid ID and speak with a banker, or call customer service at 1.800.205.3464 to update your address.
You can add a signer to your account by bringing him or her with you to one of our banking centers. The new signer will need to provide two forms of ID.
Visit your local banking center with a valid ID and speak with a banker, or call customer service at 1.800.205.3464 to update your contact information. You can also update your contact information and other personal details by logging in to your First Merchants online banking account. Choose “Customer Service,” then “Manage Contact Information” and select “Change.”
To request a name change, visit a local banking center for assistance. You will need a marriage certificate, divorce decree or court order AND an updated form of ID.
