Make a Mortgage Loan Payment

Make a Mortgage Loan Payment

Thank you for choosing First Merchants Bank for your mortgage needs. Below you will find information and instructions for making mortgage payments to First Merchants and our subservicing partner, DMI.

DMI / Notice of Servicing Transfer

Following the closing of your loan, you may receive a letter in the mail notifying you of a servicing transfer. If you receive this letter, it means our subservicing partner, Dovenmuehle Mortgage Inc. (DMI), will be servicing your mortgage on behalf of First Merchants. In the letter, you will find instructions for making payments along with your new loan number which is required to register for online access.

To register for online access with DMI or to login to your account, click the buttons below. You will have 24/7 access to your loan online where you can make payments, set-up automatic payments, obtain tax, escrow, and insurance information, view your monthly statements and more. You will also have a team of customer service agents available by phone or online chat to assist with your mortgage needs.

DMI's Customer Service phone number is 1.855.745.4338.



Unless you have received notice that your loan servicing is transferring to DMI, you should continue to make payments to First Merchants Bank using one of the following methods: mail, in-person or online. To send payments by mail, please use the below address. To make payments in-person, visit any First Merchants branch. To make payments online, call our Customer Care team at 1.800.205.3464 to have the loan account added to your First Merchants Online Banking.

To send payment by mail, please use this address:

First Merchants Bank
P.O. Box 7011
Muncie, IN 47308
Attn: Mortgage Payment Processing


Questions?

If you have any questions or are unsure about how to pay your mortgage, please call First Merchants customer service at 800-205-3464.

DMI Servicing Transfer FAQs

Why is my loan servicing moving to Dovenmuehle Mortgage, Inc. (DMI)?

  • First Merchants Bank has partnered with DMI to service all of our mortgages. DMI is one of the leading mortgage sub-servicers in the country.

Who is DMI?

  • DMI is one of the leading mortgage sub-servicers in the country. DMI is highly regarded in the mortgage industry for providing quality customer service and cutting-edge technology to enhance your mortgage experience. 

Is my mortgage being sold?

  • No, the ownership of your loan is not changing. This change is for loan servicing only.

What improvements can I expect from DMI?

  • You can expect an upgraded online experience managing your mortgage with new self-service options, including:

    • Address change requests
    • Payment history
    • Payoff statement requests
    • Billing statements
    • Escrow disbursement history
    • End of the year tax forms
    • Automatic payment set-up
    • One-time payments
    • Customer service/online chat functionality
Will my auto-draft move to DMI?

  • No. Your welcome packet from DMI will include instructions on how to set up new automatic payments. We recommend reviewing any payments that are scheduled for late February / early March to ensure your payments are made as expected.

How do I make payments with DMI?
    • In-Branch Payments – You can continue to make mortgage payments to our welcoming and attentive bankers at any First Merchants banking center during regular business hours.
    • Mailed Payments – You can make mortgage payments by mailing a check, but please make note of the new mailing address beginning March 1st:
      FIRST MERCHANTS BANK
      PO BOX 371306
      PITTSBURGH, PA 15250-7306
    • Online Payments – To start or continue making mortgage payments online, you must create a DMI account beginning March 8, 2023. Your loan will no longer appear in your First Merchants Online Banking. Instructions for how to register will be provided in your DMI welcome packet, and online registration will be available beginning March 8th . Rest assured, a grace period is being extended during this transition to allow time to set-up your new online account and reroute payments.     
How do I set up my account with DMI?

  • Your welcome packet from DMI will provide instructions for setting up your account. Online registration with DMI will be available beginning March 8th.

Does DMI have a website?
How can I contact DMI?

  • Beginning March 8th, if you have questions or need assistance with your loan, please call DMI at 855-745-4338, Monday-Friday, 8:00 AM – 7:00 PM, or email custserv@yourmortgageonline.com.