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Make a Mortgage Loan Payment

Make a Mortgage Loan Payment

Thank you for choosing First Merchants Bank for your mortgage needs.

Please note that within 30-days after your loan closes, you may receive notice about the servicing of your loan being transferred or your mortgage being sold. Unless you have received such notice, you should continue to make payments to First Merchants Bank using one of the following methods: mail, in-person or online. To send payments by mail, please use the below address. To make payments in-person, visit any First Merchants branch. To make payments online, call our Customer Care team at 1.800.205.3464 to have the loan account added to your First Merchants Online Banking.

To send payment by mail, please use this address:

First Merchants Bank
P.O. Box 7011
Muncie, IN 47308
Attn: Mortgage Payment Processing

DMI / Notice of Servicing Transfer

Following the closing of your loan, you may receive a letter in the mail notifying you of a servicing transfer. If you receive this letter, it means our subservicing partner, Dovenmuehle Mortgage Inc. (DMI), will be servicing your mortgage on behalf of First Merchants. In the letter, you will find instructions for making payments along with your new loan number which is required to register for online access.

To register for online access with DMI or to login to your account, click the buttons below. You will have 24/7 access to your loan online where you can make payments, set-up automatic payments, obtain tax, escrow, and insurance information, view your monthly statements and more. You will also have a team of customer service agents available by phone or online chat to assist with your mortgage needs.

DMI's Customer Service phone number is 1.855.745.4338.

Level One Bank Mortgages

If your mortgage was previously with Level One Bank, you should have received instructions in the mail in July from our sub-servicing partner, Dovenmuehle Mortgage Inc. (DMI). See the above section “DMI / Notice of Servicing Transfer” for instructions on making mortgage payments through DMI.


If you have any questions or are unsure about how to pay your mortgage, please call First Merchants customer service at 800-205-3464.