ONLINE BANKING LOGIN HELP
Online Banking Sign In
Do you have your login credentials?
During enrollment, you will have created or received a Login ID and password to use when signing in. Didn't get an email notification? First, check your spam folder for an email from First Merchants. If you still can't find it, your email address may have been entered incorrectly. Give us a call at 1.800.205.3464 and we'll help you get signed in.
If you did receive login instructions but are still having trouble, we've identified a few common issues below.
Are you using the correct Login ID and Password?
There is one online banking solution and mobile app that services both commercial and personal accounts. If you are not seeing the accounts you are trying to access, make sure you are using the appropriate credentials. You may need to log out and log back in with your other Login ID and password.
During your first login on each device, you should be asked to authenticate yourself using a one-time secure access code for your protection. If you see authentication phone numbers that are not yours, you may have entered your Login ID incorrectly.
Have you been locked out of the system?
For the safety of your account, if you enter a password incorrectly too many times, you’ll be prevented from logging in. Consumer customers, you can unlock your access using the “Unlock User” feature . If you are a business client or still need assistance, please call customer service at 1.800.205.3464.
Are you having trouble authenticating yourself?
For security reasons, you may only select a phone number we have on file to use for authentication. If you don't recognize any of the numbers presented, you may have entered your Login ID incorrectly. Please call Customer Service at 1.800.205.3464 to update your contact information if a valid phone number is not displayed or you need help.
Experiencing Other Issues?
- We have an extensive list of frequently asked questions and their answers that may help.
- Customer Service can be reached at 1.800.205.3464, or [email protected]
- Business users can reach Treasury Solutions at 1.866.833.0050.
- Visit or call a nearby banking center.
