Frequently Asked Questions (FAQ)
Choose your FAQ category through the drop-down menu below.
Personal or business checks made payable to you are eligible for mobile deposit with the following exceptions:
- Canadian and other foreign items
- Substitute checks
- Savings bonds
- Draft items
- Items dated more than 6 months prior to the date of deposit
- Items payable to any person or entity other than yourself
- Items made payable to more than one person or entity
- Items containing an alteration to the front or back of the check
- Items you know or suspect are fraudulent
- Remotely created checks as defined in Reg CC
- Items requiring any restrictive endorsement
- Previously deposited items
