Frequently Asked Questions (FAQ)
Choose your FAQ category through the drop-down menu below.
If you have forgotten your User ID or Password, please select the link at the bottom of the login box for “Account Recovery” on the app, or “Forgot Login ID” on the Personal Online Banking on the login located at www.firstmerchant.som. This will allow you to retrieve your username, unlock your account and change your password. If you continue to have issues with your login, please call customer service at 1.800.205.3464.
