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Frequently Asked Questions (FAQ)
FAQs
Choose your FAQ category through the drop-down menu below.
  • In order to receive and activate your new card, we must have your correct address and phone number on file. To verify your contact information, please call Customer Service at 1.800.205.3464.
  • Once you receive your new card, be sure to activate it right away. Your current debit card may be deactivated soon, even if you haven't yet activated your new card.
  • Your card number is changing, so you will need to update any recurring payments that use your card number.
  • You'll choose a PIN during card activation, so you can select the same PIN if you'd like.
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