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Frequently Asked Questions (FAQ)
FAQs
Choose your FAQ category through the drop-down menu below.
Tax documents are not currently available online. Please call our Customer Care team at 1.800.205.3464 for assistance. Tax documents can typically be emailed the same day. Alternatively, you can make an appointment with one of our bankers to go into your local banking center to obtain a copy of your tax documents. You can also find a list of our banking centers on our locations page.
It’s easy to enroll your accounts into eStatements. Simply go to the More tab, Select the eDocument Preferences, then choose the account and follow the steps.  You will then get your next statement in the eDocuments. These are easily printable pdfs in eDocuments.

Yes. The statement will appear just like your paper statement, only it will be in a PDF format.

Switching to eStatements has several benefits including:

  • More secure than paper statements
  • Faster delivery with easy access
  • Helps keep you organized
  • Environmentally friendly

To view your eStatement, simply sign in to Online Banking, then choose 'eDocuments' under the 'Accounts tab' (personal users) or 'View eStatements' under the 'Reports' tab (business users). Once enrolled, you can view up to 18 months of eStatements! You will need Adobe Reader to view your statement. If you do not have Adobe Reader, you can download it here for free.

Click here for enrollment instructions for personal users, or here for business users.

Log in to online banking and go to the “Accounts” tab. Select “eDocuments and read through the Terms and Conditions located at the lower half of the page. Copy the code listed at the bottom of the terms and enter the code in the “Confirmation Code” box at the top of the page. You will then be registered for eStatements. Open at least one statement to verify all eStatements have been created.

eStatements will be available in your online archive for 18 months.

If you are currently receiving check images with your statement, you will continue receiving those images if you are an eStatements customer.

Please call Customer Service at 1.800.205.3464 or Treasury Solutions at 1.866.833.0050.

No, eStatements are free!

All checking and savings accounts offer eStatements. Certificates of Deposit and loans do not have eStatement functionality at this time.

Yes, eStatements are available through Online Banking only.

You will receive an email each time a new statement is available to view.

Yes. eStatements are more secure than paper statements because you reduce the risk of mail fraud.

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