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Frequently Asked Questions (FAQ)
FAQs
Choose your FAQ category through the drop-down menu below.

The One-Time Security Code will be required the first time you log in to the system and each time you log in with a different device. You will be prompted to initiate a phone call or text and receive a one-time code that you will input to access the system.

  • We recommend using the Phone option the first time you log in. Select a phone number and click Continue. The system will display a code that you will provide either verbally or with your phone's keypad when the call is received.
  • If you choose the Text message option, you will enter the one-time code in Business Online Banking that will be sent in a text from Short Code 86434.

The “Contact Us” feature under the Administration tab allows you to send/ receive secure messages to/from the bank. You can submit requests to add or delete accounts, maintenance, photocopy requests, etc.

We recommend you bookmark www.firstmerchants.com to take full advantage of our integrated sign in box and to access the rest of our online content.

If the phone number(s) presented are not valid, please contact Treasury Solutions at 1.866.833.0050 to update your phone number(s).

Business Online Banking is equipped with layered security and Out-of-Band Authentication to help mitigate both internal and external fraud. You are protected at login and when you initiate a transaction.  Please visit our Security Center for additional information.

First Merchants Bank or any of its divisions, will not contact you via email, phone, or other means and request confidential information.

Account to Account Transfers will be posted as pending transactions when initiated. Transfers initiated prior to 9 p.m. ET will be effective the same business day. Transfers initiated after 9 p.m. ET will be effective the next business day.

Yes, Online Banking allows you to view the front and the back of each deposit ticket.  If you would like images of your deposited items please contact a Treasury Management Officer for further details on positive pay, remote capture or other  business receivables solutions.

Up to 24 months of transaction history will become available in Mobile and Online Banking. You can access account history and search transactions with the filter function.

Yes, under the “Money Movement” option, choose “Loan”. Click the loan account you wish to pay and select an action from the payment options on the right of the screen.

Transaction Limits are as follows: $10,000 for single payment, $20,000 daily limit.

If you enter your password incorrectly three times, you will be temporarily locked out of your account.  Please call Customer Service at 1-800-205-3464.

Many questions can be answered by clicking on the “How do I…”, “Terms”, or “FAQs” links at the bottom of each page or call Treasury Solutions at 1.866.833.0050 for assistance.

Checking, Savings, Loan and CD accounts are available on Business Online Banking.

From firstmerchants.com, simply select the correct service from the sign in box’s dropdown menu. You’ll be taken to that service’s sign in page to begin the login process.

From firstmerchants.com, select Business Online Banking from the dropdown menu in the login box to begin the login process. If you’re using a mobile device, you’ll see mobile login options as well.

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