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Personal Banking COVID-19 Support

Personal Banking Information and Resources

We Are Here For You:

In person or online, First Merchants is here for your essential services; processing your deposits and payments, cashing your checks, providing financial resources in times of difficulty and ensuring that you have access to your hard-earned money.

Open Lobby: Safe Banking, Full Access Now Available in Most Locations

We welcome your visit to our banking centers. In most locations, we are operating in Open Lobby. You can see a banking center location’s status by visiting our website locations page. To protect you and our staff, we encourage you to continue to make an appointment at the banking center or use our online and mobile banking apps when possible. You can check your balance, transfer funds, deposit a check and much more using our First Merchants Mobile App. Please check our website often for the most up to date information.


If you choose to visit one of our centers in person, please follow these steps to keep everyone safe:

If you do not feel well, please do not enter the banking center. Call us and we’ll help you find a solution to the best of our ability. Find your local banking center’s phone number.


FMB-COVID-Iconography_appointmentWhen possible, please call ahead for an appointment. Find your local banking center’s phone number.
FMB-COVID-Iconography_maskFor employee and client safety, masks are required. Security is important. Help us ensure the safety of our banking centers by allowing for customer identification. Upon entry, briefly lower your mask for our security cameras.
FMB-COVID-Iconography_distancingFollow the step markers to maintain social distancing.



  • We are practicing social distancing and limiting building capacity. Plan ahead by calling us to make an appointment. Otherwise, there may be a short wait when you arrive. Find your local banking center’s phone number.
  • We added protective partitions at counters and desks.
  • Our associates will wear masks and use other protective equipment.
  • We have enhanced daily cleanings.
  • We removed items from communal areas, including check stands and brochure racks. If you need a ticket, pen or brochure, please ask a banker.
  • We’re here to help and answer any questions you may have. Together, we can create a safe environment for our bankers and clients. Find up-to-date status updates on your banking center here.

Frequently Asked Questions

As we continue to navigate the COVID-19 situation together, we have collected many of our clients’ frequently asked questions (FAQs) along with their answers. As always, if you have questions that are not addressed below, or need further assistance, please call First Merchants Customer Service at 1-800-205-3464 or your local banking center. Find your banking center’s phone number.

Set Up Direct Deposit

With Direct Deposit, your paycheck, pension or Social Security check can be automatically deposited into your First Merchants checking account. The quickest way to sign up for direct deposit is to contact your employer, government agency or other agency issuing you a check. They will provide the proper forms and instructions. You will need to submit your bank account details, including First Merchants routing number 074900657 and your account number, along with other information.

Financial Relief Resources

Mortgage Help

The CARES Act has also made relief available to individuals. For First Merchants mortgage clients, your options depend on whether your mortgage is backed (owned) by the federal government or not.

  • What mortgage relief options do you qualify for?

Your mortgage relief options depend on who owns or backs your mortgage. Here we’ll explain how to find out what you qualify for.

1. If you make payments to First Merchants, then we are your mortgage servicer. Contact us to request mortgage assistance.

Your mortgage servicer is the company that you send your mortgage payments to each month.

If you don’t know or can’t remember who currently services your mortgage, there are several ways to find out, including looking at your mortgage statement for contact information.

Find out who services your mortgage.

2. Second, figure out if your mortgage is federally backed.

To be eligible for protections under the CARES Act your mortgage must be federally owned or otherwise backed by one of the federal agencies and entities listed below. If you don’t know who owns or backs your mortgage, you can call your servicer.

List of federal agencies and entities that back mortgages:
- U.S. Department of Housing and Urban Development (HUD) 
- U. S. Department of Agriculture 
- USDA Direct 
- USDA Guaranteed 
- Federal Housing Administration (FHA) (Includes reverse mortgages) 
- U.S. Department of Veterans Affairs (VA) 
- Fannie Mae 
- Freddie Mac 

Nearly half of the nation’s mortgages are owned or backed by Fannie Mae or Freddie Mac.

To look up online whether your mortgage is owned or backed by Fannie or Freddie, click these links:
Is my loan backed by Fannie Mae?
Is my loan backed by Freddie Mac?

You can look up who owns your mortgage online or call First Merchants to find out whether your mortgage is government-backed. 

  • CARES Act Relief and Mortgage Options

If your mortgage is a federally backed mortgage(FHA, FHLB, VA, USDA), you have mortgage relief options under the CARES Act:

Your lender or loan servicer may not foreclose upon or evict you for 60 days after March 18, 2020*. Specifically, the CARES Act prohibits lenders and servicers from beginning a judicial or non-judicial foreclosure against you, or from finalizing a foreclosure judgment or sale, during this period of time. *Update: the foreclosure moratorium has been extended and will now expire June 30, 2021. 

If you are experiencing financial hardship due to the coronavirus pandemic, you have a right to request a forbearance for up to 180 days. You also have the right to request one extension for another up to 180 days. You must contact your loan servicer, First Merchants, to request this forbearance. There will be no additional fees, penalties or additional interest (beyond scheduled amounts) added to your account. At the end of the forbearance, you can either pay the deferred payments in a lump sum, or set up a repayment plan. You do not need to submit additional documentation to qualify other than your claim to have a pandemic-related financial hardship. Complete this online form to request assistance now.

If your mortgage is held by Fannie Mae or Freddie Mac:
In addition to the foreclosure and eviction moratorium (extended through June 30, 2021) and forbearance, if you are granted forbearance to delay making your monthly payments during this temporary period:
- You won’t incur late fees 
- You won’t have delinquencies reported to credit reporting companies
- Foreclosure and other legal proceedings will be suspended

At the end of the forbearance, you can either pay the deferred payments in a lump sum, set up a repayment plan, or apply for the COVID-19 Deferral Program. To learn more about the deferral program, call us at 1-877-556-8721 or visit The Freddie Mac Understanding Payment Deferral During Covid-19 website page.

To speak with a First Merchants Loss Mitigation Specialist please complete this online form to request assistance now.

  • Borrowers with a mortgage serviced by First Merchants and not backed by the federal government

If you have a mortgage loan that is not backed by one of the federal agencies or entities listed above, you have options available as well. 

Homeowners with a First Merchants Bank owned loan are eligible for payment extensions for 90 days (3 payments), with an additional 90 days (3 payments) available if needed without impacting your credit report or incurring late fees during the deferral period. There are no fees or additional charges for requesting an extension agreement. 

A payment extension allows the borrower to “extend” the maturity of their loan and add the current month’s principal payment to the end of the loan agreement. The borrower then “skips” making the designated payment(s). The interest will still accrue and the customer will pay the accrued interest when they resume making their regular monthly payments.  The loan does not show as past due for any payments that are “extended or skipped”. 

Please complete this online form to request mortgage assistance.

Consumer Lending Help Options for Home Equity Loans, Auto Loans and Consumer Installment Loans
If you have been impacted by COVID-19, you may request to defer payments up to 90 days on your First Merchants installment loans, auto loans, home equity loans (HELOC) without incurring late fees during the deferral period.

Please complete this online form to request assistance.

Read more about the CARES Act programs for business.

Options for Fees

We know you may have concerns about fees such as overdraft, insufficient fund, service and maintenance fees on your accounts. If you are experiencing financial hardship as a result of COVID-19 and are concerned about account fees, please call us at 1.800.205.3464 or  contact your local banker.

1Not to be construed as tax advice. Please consult your attorney or tax adviser